Platform Policies
At DappCDN, we're committed to creating a secure, reliable, and ethical platform for decentralized content delivery. Our policies are designed to protect both our users and content creators while ensuring the highest standards of service.
These policies govern how our platform operates and outline the responsibilities of all parties using our services.
Last updated: May 5, 2025
Terms of Service
By using DappCDN's services, you agree to comply with these Terms of Service. Our platform provides decentralized content delivery network services for web applications, digital assets, and other content.
Account Registration and Security
When you register for a DappCDN account:
- You must provide accurate and complete information
- You are responsible for maintaining the security of your account credentials
- You must promptly notify us of any unauthorized access or security breaches
- You may not share your account with others or create multiple accounts
We reserve the right to suspend or terminate accounts that violate our policies or engage in suspicious activities.
Content Guidelines
Content distributed through our network must comply with all applicable laws and regulations. Prohibited content includes, but is not limited to:
- Illegal material of any kind
- Malware, viruses, or other harmful code
- Content that infringes on intellectual property rights
- Content that violates privacy or publicity rights
- Hate speech or content promoting discrimination
- Content exploiting minors
We reserve the right to remove any content that violates these guidelines and to suspend or terminate accounts associated with such content.
Privacy Policy
DappCDN is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Information We Collect
We collect the following types of information:
- Account information: Email address, name, and billing information
- Usage data: Information about how you use our services
- Technical data: IP address, browser type, device information
- Content metrics: Anonymized data about content delivery performance
We do not sell your personal information to third parties. We use collected data to provide and improve our services, for security purposes, and to comply with legal obligations.
Data Security
We implement robust security measures to protect your data, including:
- Encryption of sensitive information
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure infrastructure with redundancy and failover systems
Despite these measures, no system is completely secure. We encourage users to take their own security precautions, such as using strong passwords and enabling two-factor authentication.
Fair Usage Policy
Our Fair Usage Policy ensures that all users have equitable access to our network resources.
Bandwidth and Storage Limits
Each subscription plan includes specific bandwidth and storage allocations. Users who consistently exceed their plan limits may experience:
- Throttling of delivery speeds
- Temporary suspension of new content uploads
- Recommendations to upgrade to a higher-tier plan
We monitor usage patterns to identify abnormal activity that may indicate abuse of our services.
Rate Limiting
To prevent abuse and ensure system stability, we implement rate limiting on API requests and content uploads. Excessive requests may be temporarily blocked to protect our infrastructure.
Content Removal Policy
We respect intellectual property rights and comply with legal requirements regarding content removal.
DMCA Compliance
If you believe content on our network infringes your copyright, you may submit a DMCA takedown notice. We will promptly investigate and, if appropriate, remove the content and notify the uploader.
Counter-notices may be submitted if content was removed in error. We follow all legal requirements for processing both takedown notices and counter-notices.
Government Requests
We may be required to remove content or disclose information in response to valid legal orders from government authorities. We evaluate each request carefully and only comply with those that are legally valid in our jurisdiction.
When legally permitted, we notify affected users about such requests.
Service Level Agreement (SLA)
Our SLA defines the level of service you can expect from DappCDN.
Uptime Guarantee
We strive to maintain 99.9% uptime for our core services. In the event we fail to meet this guarantee, eligible customers may receive service credits according to our SLA terms.
Support Response Times
Support response times vary by subscription tier:
- Enterprise: 1-2 business hours
- Business: 4-8 business hours
- Standard: 1-2 business days
Critical system issues affecting multiple customers receive priority attention regardless of subscription tier.
Changes to Our Policies
We may update our policies from time to time to reflect changes in our services, legal requirements, or best practices. Significant changes will be communicated through email notifications and announcements on our website.
Your continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions about our policies or need assistance, please contact us.
We're committed to addressing your concerns and providing clear information about our services and policies.
Thank you for choosing DappCDN.